Supervisory Skills
Course Overview
This course provides you with the essential skills necessary for supervisors such as planning, handeling human relations, problem solving, conflict management and motivating members of organization.
Course Outline
- The role of Supervisor
- The change from employee to supervisor
- The key to increasing productivity
- Developing teamwork
- Improving communication
- Selecting and assimilating
- Managing the team and Employee performance
- Providing leadership
- Setting employees goals
- Giving feedback
- Handling employment problems
- Managing time
Learning Objectives
After completing this course, participants will be able to:
- Delegate tasks to subordinates
- Set SMART goals for themselves and subordinates
- Provide feedback and follow up on goals and targets with subordinates
- Confront employee who is not performing up to expectations
- Build a congenial work environment
- Recognize the impact of body language and vocal tones on communication.
- List tactics for dealing with different behavior styles