Effective Communication Skills
Course Overview
This program is to develop employees’ interpersonal skills and build rapport and boost understanding and verbal communication with others in your organization.
Course Outline
Effective communication Definition
- Communication elements, characteristics & functions
- Communicating for results
- Mehrabian’s 55-38-7 rule
- Communication etiquette
Art of listening
- Guidelines for effective listening
- Listening issues
- Different listening styles: active versus passive styles
Art of body language
- The Non-verbal communication
- Evaluating your body language skills
- Building rapport using body language
- The power of appearance
Advanced assertiveness skills
- Understanding assertiveness: definition and values
- Components of passive, assertive and aggressive styles
- Assertiveness rights and responsibilities
The power of influence and persuasion
- Definition and characteristics of influence
- The principles of persuasion and how to apply them
- Using persuasion in dealing with difficult people
Learning Objectives
Upon accomplishment, participants will be able to:
- Demonstrate understanding of communication process
- Assess their own communication strengths and development areas
- Practice effective listening
- Develop effective business conversation
- Enhance asking the right questions skills
- Choose the appropriate method upon the situation
- Expand their influencing base