Coaching Skils
Course Overview
This program introduces processes that help acquiring the essential skills needed to communicate and improve your subordinate performance and how to apply them.
Course Outline
- Management roles & accountabilities
- Communication element
- Coaching definition
- Coaching skills
- Process of coaching
- Effective coaching Principles
- Coaching VS. Mentoring
- Benefits/consequences approach
- When not to coach
- How to identify coaching opportunities
- How to develop high performers
- Feedback models & methods
- Johari window: Feedback
- How to confront poor performers and coach for higher performance
- Recognition
- Self-assessment
Learning Objectives
Upon accomplishment, participants will be able to:
- Apply coaching process
- Deliver feedback effectively
- Apply recognition