Building Relationship with Customers
Course Overview
Every positive interaction with customers push to robust the relationship between your business and them. The opposite is the fastest way to lose customers by interacting poorly with them – no matter how good your product. The Customer Relationship Building course is built to provide you with the skills needed to build positive relationships with your customers. It will demonstrate how to improve your customers’ experience and how to ensure everyone in your company prioritizes customer relationship building.
Course Outline
- Learn about your customer
- How to communicate with customer
- Communication Styles & The customer behavior’s
- Dealing with Different type of customers
- How to Deal with angry customers
- Handling & Analyzing complaints
- A proactive view of customer complaints
- Complaints restraining techniques
- Complaints
- Difference between a complaint and a suggestion
- Eliminating the ‘but’
- Customer service provider treats
- Level of loyalties & acceptance
- Factors which could add value to the customer
- (Attentiveness, Recognition, Personalization, Consideration & Delight)
- Customer expectations
- Using right questions & right wording
- Follow up with your customer
Learning Objectives
Upon accomplishment, participants will be able to:
- Build a customer-centric organization that is working to exceed customers’ expectations
- Measure customer loyalty, manage their complaints
- Develop and understanding of the new generation customers’ behavior who entering the buying market