Change management
Course Overview
Change is the constant that the business world can rely on. It is important that organizations understand, promote, cope and value change.
Course Outline
1 - Change Management Fundamentals
- Understanding change levels
- Identifying change misconceptions
- The importance & the benefits of change
- Identifying essential areas of change
- Leading change
- Promoting successful change
- Resilience
2 - Change process
- Analyze a situation
- Understanding the change aspects
- Choose & implement an action
- Creating Urgency sense
- Motivating employees
- Preventing failure & Monitor the progress
3 - Obstacles to change
- Resistance & Resisting change
- Understanding negative reactions
- Complacency
- Identifying causes of complacency
- How to react to a crisis
4 - Managing change
- Creativity Encouragement
- Commitment Development
- Communicating during a change
- Demonstrating support by listening
- Grapevine Controlling
5 - Adapting to change
- Truths & misconceptions
- Understanding the transition process
- Factors affecting response
- Understanding & Managing the endings phase
6 - Coping with uncertainty
- Understanding the exploration phase
- Understanding responses and needs
- Managing the exploration phase
- Managing uncertainty
7 - Moving forward
- Understanding & managing the new beginnings phase
- Understanding needs
- Understanding communication guidelines
Learning Objectives
Upon accomplishment, participants will be able to:
- Understand Change
- Implement effective Change Program in the organization
- Recognize and overcome Obstacles to Change
- Understand the impact of change in the organization
- Understand the requirement for a change process within the organization